Privacy Policy

1. Introduction

MethodisAI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI automation services for trade businesses.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide, including:

• Name and business name
• Email address
• Phone number
• Business address
• Payment and billing information

Automatically Collected Information

When you use our services, we may automatically collect:

• Device and browser information
• IP address and location data
• Usage data and analytics
• Call recordings and transcripts (for AI call answering services)
• SMS and communication logs

3. How We Use Your Information

We use the collected information to:

• Provide and maintain our AI automation services
• Process transactions and send related information
• Respond to your inquiries and provide customer support
• Improve and optimize our services
• Send marketing communications (with your consent)
• Comply with legal obligations
• Train and improve our AI systems

4. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist in providing our services (e.g., cloud hosting, payment processing, CRM integration)
• Business Partners: With your consent, to provide integrated services
• Legal Requirements: When required by law or to protect our rights

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Call recordings and transcripts are retained for a maximum of 12 months unless otherwise agreed.

7. Your Rights (Australian Privacy Act)

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt-out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise these rights, please contact us at isaac@methodisai.com.

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of our services.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: